TA Auto Express LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for vehicle transport services. Please read this policy carefully.
SMS & Communications Notice: By submitting your phone number on our website or contacting us, you consent to receive text messages and calls from TA Auto Express LLC related to your quote request or transport service. Message and data rates may apply. Reply STOP to opt out at any time.
1. Information We Collect
Information You Provide Directly
When you submit a quote request, contact us, or communicate with us, we may collect:
- Full name, phone number, and email address
- Pickup and delivery addresses and states
- Vehicle information (year, make, model)
- Any additional information you voluntarily provide
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on the site
- Referring website or source
- Device type and operating system
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your quote requests and inquiries
- To provide, schedule, and manage vehicle transport services
- To communicate with you via phone, email, or SMS regarding your service
- To send service-related notifications and updates
- To improve our website and customer experience
- To comply with legal obligations
3. SMS / Text Message Communications
No Sharing of SMS Data: We do not sell, rent, share, or disclose your phone number or SMS opt-in information to any third parties or affiliates for their own marketing purposes under any circumstances.
By providing your phone number and submitting our contact form, you expressly consent to receive SMS text messages from TA Auto Express LLC. These messages may include:
- Quote confirmations and follow-ups
- Pickup and delivery scheduling updates
- Driver dispatch notifications
- Service status and delivery confirmations
- Customer service responses
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any text message we send. You may also contact us at (720) 674-1831 to be removed from our messaging list. After opting out, you will receive one final confirmation message and no further texts will be sent.
Help
Reply HELP to any of our messages for assistance, or contact us directly at (720) 674-1831 or expresstaauto@gmail.com.
Message Frequency
Message frequency varies depending on the status of your transport service. You may receive up to 5 messages per service transaction.
Carrier Rates
Message and data rates may apply depending on your mobile carrier and plan. TA Auto Express LLC is not responsible for any charges incurred from your carrier. Supported carriers include but are not limited to: AT&T, Verizon, T-Mobile, Sprint, and other major US carriers.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., communication platforms such as RingCentral), subject to strict confidentiality agreements. These providers are prohibited from using your data for any purpose other than supporting our services.
- Legal Compliance: When required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction with equivalent privacy protections.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Quote request data is generally retained for up to 24 months. You may request deletion of your data at any time by contacting us.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing or SMS communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at expresstaauto@gmail.com or call (720) 674-1831.
8. Third-Party Services
Our website may use third-party tools such as Google Fonts and form submission services. These third parties operate under their own privacy policies. We use RingCentral as our business communications platform; their use of data is governed by RingCentral's privacy policy. We are not responsible for the privacy practices of third-party websites or services.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: TA Auto Express LLC
- Address: 11986 Octave Ave, Lone Tree, CO 80134
- Phone: (720) 674-1831
- Email: expresstaauto@gmail.com